Shipping Policy
Thank you for shopping at Duevolt.com. Below, you’ll find information on our shipping options, processing times, delivery schedules, and important details for international orders. We’re committed to ensuring that you receive your order as quickly and smoothly as possible.
1. Order Processing Time
Orders are processed within 1-2 business days after payment is received. Orders placed on weekends or public holidays will begin processing the following business day.
2. Shipping Methods & Delivery Time
We ship products globally, although we are unable to deliver to some remote areas. If we find that your order cannot be delivered to your provided address, we will inform you to make alternate arrangements or process a refund.
We offer multiple shipping options to meet your needs:
Standard Shipping: Estimated delivery within 3-7 business days.
Expedited Shipping: Estimated delivery within 1-3 business days.
International Shipping: Delivery times vary by country, typically taking 7-14 business days depending on customs clearance.
3. Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method. For international orders, additional customs fees, duties, and taxes may apply and are the responsibility of the buyer.
4. Order Tracking
Once your order has shipped, you’ll receive a tracking number via email. Use this tracking number to follow your order’s journey. For any issues with tracking, please contact our customer support team.
5. International Shipping Information
We ship internationally, but delivery times may vary due to customs processing in each country. Please note:
Customs Fees: Customs fees, duties, and taxes are not included in our shipping rates and are the responsibility of the customer.
Delays: Customs processing can occasionally delay shipments. We appreciate your patience and understanding.
6. Delayed or Lost Packages
If your package is delayed or you suspect it may be lost, please reach out to our customer support team with your order and tracking details. We will work with the carrier to resolve the issue as quickly as possible.
7. Contact Us
For any questions regarding shipping, feel free to contact us at:
Email: [email protected]
Phone: +1 210 204 4474
We’re here to assist you with any inquiries or concerns you may have.