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Return and Refund

At Duevolt, we’re committed to ensuring a positive shopping experience. If you’re not completely satisfied with your purchase, our refund and return policy is here to help. Below, we outline the conditions and process for returning items and requesting refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Unused Condition: The item must be unused and in the same condition that you received it.
  • Original Packaging: It should be returned in its original packaging.
  • Return Period: You must initiate the return within 30 days of receipt.

Non-returnable items include:

  • Gift cards

2. Return Process

If your item qualifies for a return, please follow these steps:

  1. Contact Us: Email us at [support email address] with your order number and details of the item you wish to return.
  2. Shipping Instructions: We will provide you with return shipping instructions and the return address.
  3. Return Shipping Cost: You are responsible for covering the cost of return shipping unless the item was damaged or incorrect upon arrival.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Partial Refunds: Certain situations may qualify for only a partial refund (e.g., items with signs of use or damage not due to our error).
  • Non-refundable Items: Shipping costs are non-refundable, unless the return is due to our error.

4. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with proof of damage and your order number. We’ll guide you through the exchange process.

5. Late or Missing Refunds

If you haven’t received your refund after 14 business days, please:

  1. Check with Your Bank: Refunds may take additional time to process.
  2. Contact Us: If the issue persists, reach out to us at [email protected], and we’ll be happy to assist.

6. Contact Information

If you have any questions about our refund and return policy, please don’t hesitate to reach out:

Email: [email protected]

Phone: +1 210 204 4474

We’re here to make the return and refund process as smooth as possible for you.

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